Terms of service

Welcome to Velora. These Terms of Service govern your use of the Velora website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Velora

Velora is operated by Thrill The Brand, trading as Velora.

Business address: [Physical Address]
Email: [Email Address]
Telephone: [Phone Number]
Company registration number: [Registration Number, if applicable]

South African e-commerce rules require suppliers to make certain business and contact information available to consumers online.

2. Products

We make every reasonable effort to ensure that product descriptions, images, prices and specifications displayed on our website are accurate.

Product images are provided for illustration and may vary slightly from the actual product.

We reserve the right to correct errors, update product information and change product availability when necessary.

3. Orders

When you place an order, you are making an offer to purchase the selected product.

An order is considered accepted once payment has been successfully processed and we have confirmed your order.

We reserve the right to cancel an order where, for example, a product is unavailable, a pricing or listing error has occurred, or we reasonably suspect fraudulent activity.

If we cannot fulfil an order because the product is unavailable, we will notify you and process any applicable refund in accordance with applicable law. ECTA contains specific protections for consumers where suppliers cannot fulfil orders.

4. Pricing and Payment

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

The total amount payable will be shown before you complete your purchase.

We may change prices from time to time, but changes will not affect an order that has already been accepted.

5. Shipping

We aim to deliver orders within 7–14 days, including weekends.

Delivery times may vary depending on your location, courier availability, public holidays and circumstances outside our reasonable control.

Once your order has been dispatched, tracking information will be provided where available.

6. Returns, Refunds & Defective Products

Our Returns Policy forms part of these Terms of Service.

If you receive a defective, damaged or incorrect product, please contact us as soon as possible with your order details and supporting photographs.

Nothing in these Terms is intended to limit or exclude any consumer rights that cannot legally be excluded under South African law. The CPA establishes consumer protections and prohibits certain unfair contractual terms.

7. Use of Products

Velora products should be used according to the instructions supplied with the product.

Our beauty products are intended for personal cosmetic and skincare use and are not intended to diagnose, treat or cure medical conditions unless expressly stated otherwise.

Customers should read all product instructions and warnings before use.

8. Website Use

You agree not to:

Use our website for unlawful purposes.
Attempt to interfere with the website's security or operation.
Copy, reproduce or commercially exploit Velora's content without permission.
Submit false, misleading or fraudulent information.
Attempt to gain unauthorised access to our systems.

9. Intellectual Property

All Velora branding, logos, photographs, graphics, product descriptions, website content and other intellectual property belong to Velora or are used with permission.

You may not reproduce, modify, distribute or commercially use our content without our written permission.

10. Privacy

We collect and process personal information in accordance with applicable privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA). POPIA establishes requirements for the lawful processing and protection of personal information.

Please refer to our Privacy Policy for information about how we collect, use, store and protect your personal information.

11. Limitation of Liability

To the extent permitted by law, Velora will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, interruptions to website availability or events beyond our control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

12. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be published on our website. Your continued use of the website after an update constitutes acceptance of the updated Terms, to the extent permitted by law.