Return policy
We want you to be happy with your Velora purchase. If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery so we can assist you. Items must be unused and in their original packaging where applicable.
Shipping
Orders are processed and shipped with care. Please allow 7–14 days for delivery, including weekends. Delivery times may vary depending on your location and circumstances beyond our control. Tracking details will be provided where available.
Manufacturing
Our products are manufactured to meet quality and safety standards. Each item is checked before dispatch. If your product arrives with a manufacturing defect, please contact us with your order details and photos so we can assess and assist with a replacement or suitable resolution.
Small note: Before publishing, make sure the return window and manufacturing wording match your actual supplier terms and South African consumer-law requirements.